:root{--ink:#0F1B2D;--sub:#5B6675;--line:#DDE1E8;--card:#fff;--page:#F3F4F7;--ind:#0F7A55;--indbg:#E2F5EC;--onp:#fff;--amb:#B7791F;--ambbg:#FBF1DC;--grn:#2F7D5B;--grnbg:#E3F2EA;--red:#B3362B;--redbg:#FAE7E4;--r:10px}
@media (prefers-color-scheme:dark){:root{--ink:#E8EBF0;--sub:#9AA5B4;--line:#2D3542;--card:#1A212B;--page:#12171E;--ind:#3FD595;--indbg:#14342A;--onp:#0B1620;--amb:#E0A94B;--ambbg:#3A2F17;--grn:#5CC59A;--grnbg:#173226;--red:#EE7E72;--redbg:#3C1C19}}
*{box-sizing:border-box}
[hidden]{display:none!important}
.toggle{display:none}
.linkbtn{background:none;border:0;padding:0;color:var(--ind);text-decoration:underline;cursor:pointer;font-size:inherit}
html,body{height:100%}
body{margin:0;background:var(--page);color:var(--ink);font:400 15px/1.5 Figtree,system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;padding:env(safe-area-inset-top) env(safe-area-inset-right) env(safe-area-inset-bottom) env(safe-area-inset-left)}
button,input,select,textarea{font:inherit;color:inherit}
h1{font-size:clamp(26px,5vw,38px);line-height:1.15;margin:0 0 8px;letter-spacing:-.02em}
h2{font-size:18px;margin:0 0 6px}h3{font-size:15px;margin:0 0 4px}
p{margin:0 0 8px}.sub{color:var(--sub);font-size:13px}
.wrap{max-width:1200px;margin:0 auto;padding:16px}
.top{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap;margin:0 0 16px}
.brand{display:inline-flex;align-items:center;gap:0;font-weight:700;font-size:18px;letter-spacing:-.01em}
.brand .logo{margin-right:8px;border-radius:7px}
.brand .g{color:var(--ind)}
.brand .brandx{margin-left:.35em;font-weight:500;color:var(--sub)}
.tagline{font-size:14px;font-weight:500;color:var(--ind);margin:0 0 8px}
.row{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.btn{border:1px solid var(--line);background:var(--card);border-radius:var(--r);padding:9px 14px;font-weight:500;cursor:pointer;min-height:40px}
.btn:hover{border-color:var(--ind)}
.btn.p{background:var(--ind);border-color:var(--ind);color:var(--onp)}
.btn.danger{color:var(--red)}
.btn:disabled{opacity:.5;cursor:not-allowed}
:focus-visible{outline:2px solid var(--ind);outline-offset:2px}
.card{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:14px;min-width:0}
.lb{font-size:12px;color:var(--sub);margin:0 0 6px}
.tag{display:inline-block;font-size:12px;padding:2px 8px;border-radius:6px;white-space:nowrap}
.t-g{background:var(--grnbg);color:var(--grn)}.t-a{background:var(--ambbg);color:var(--amb)}.t-r{background:var(--redbg);color:var(--red)}.t-i{background:var(--indbg);color:var(--ind)}
.field{width:100%;padding:10px;border:1px solid var(--line);border-radius:var(--r);background:var(--card);margin:0 0 8px}
.auth{max-width:420px;margin:8vh auto 0}
.g4{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}
.opt{display:flex;justify-content:space-between;gap:8px;width:100%;text-align:left;border:1px solid var(--line);background:var(--card);border-radius:var(--r);padding:10px 12px;margin:0 0 8px;cursor:pointer}
.opt.on{border:2px solid var(--ind);background:var(--indbg);padding:9px 11px}
.opt.soon{color:var(--sub)}
.bar{height:6px;background:var(--page);border-radius:3px;margin:4px 0 8px;overflow:hidden}.bar i{display:block;height:6px;background:var(--ind)}
.mgr{display:grid;grid-template-columns:260px minmax(0,1fr) 260px;gap:12px;align-items:start}
.work{display:grid;grid-template-columns:220px minmax(0,1fr) 290px;gap:12px;align-items:start}
.chat{display:flex;flex-direction:column;height:min(72vh,640px)}
.log{flex:1;overflow:auto;padding:2px;display:flex;flex-direction:column}
.msg{padding:9px 12px;border-radius:12px;font-size:14px;margin:0 0 8px;max-width:88%;white-space:pre-wrap;overflow-wrap:anywhere}
.msg.guest{background:var(--page)}.msg.player{background:var(--indbg);margin-left:auto}
.msg.system{background:var(--ambbg);color:var(--amb);max-width:100%;font-size:13px}
.compose{display:flex;gap:8px;margin:8px 0}
.compose textarea{flex:1 1 0;min-width:0;resize:none;height:48px;padding:10px;border:1px solid var(--line);border-radius:var(--r);background:var(--card)}
.compose .btn{flex:0 0 auto;min-width:84px}
.actions{display:flex;flex-wrap:wrap;gap:8px}
.rm{display:grid;grid-template-columns:48px 1fr auto;gap:8px;padding:7px 0;border-bottom:1px solid var(--line);font-size:13px;align-items:center}
.li{display:flex;justify-content:space-between;gap:8px;font-size:13px;padding:5px 0;border-bottom:1px solid var(--line)}
.overlay{position:fixed;inset:0;background:rgba(10,14,20,.55);display:flex;align-items:flex-start;justify-content:center;padding:5vh 12px;overflow:auto;z-index:10}
.modal{background:var(--card);border-radius:16px;padding:18px;width:100%;max-width:520px;border:1px solid var(--line)}
.score{font-size:48px;font-weight:700;line-height:1}
#toast{position:fixed;left:50%;bottom:calc(16px + env(safe-area-inset-bottom));transform:translateX(-50%);background:var(--ink);color:var(--page);padding:10px 16px;border-radius:10px;max-width:90vw;opacity:0;pointer-events:none;transition:opacity .2s;z-index:20;font-size:14px}
#toast.show{opacity:1}
.hide-sm{display:initial}
@media(max-width:960px){.mgr,.work{grid-template-columns:minmax(0,1fr)}.g4{grid-template-columns:repeat(2,minmax(0,1fr))}.chat{height:60vh}}
@media(max-width:600px){.toggle{display:inline-flex;align-items:center}.btn.toggle{flex:0 0 auto}.g4{grid-template-columns:1fr}.chat{height:auto;min-height:0}.log{min-height:150px;max-height:46vh}.compose textarea{height:56px}.compose .btn{min-width:88px}.actions{display:grid;grid-template-columns:1fr 1fr}.actions .btn{width:100%;flex:none}.wrap{padding:12px}.btn{flex:1 1 130px}.hide-sm{display:none}.msg{max-width:94%}}
@media(prefers-reduced-motion:reduce){*{transition:none!important}}

/* introduction */
.auth.wide{max-width:980px}
.intro{margin-top:18px}
.steps{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:10px}
.num{width:28px;height:28px;border-radius:50%;background:var(--indbg);color:var(--ind);display:grid;place-items:center;font-weight:700;font-size:14px;margin-bottom:6px}

/* hover help */
[data-help]{position:relative}
[data-help]:hover::after,[data-help]:focus-visible::after{content:attr(data-help);position:absolute;left:0;top:calc(100% + 6px);z-index:40;width:max-content;max-width:min(280px,80vw);background:var(--ink);color:var(--page);padding:8px 10px;border-radius:8px;font-size:12px;font-weight:400;line-height:1.4;text-align:left;white-space:normal;box-shadow:0 4px 14px rgba(0,0,0,.25);pointer-events:none}
[data-help=""]::after{content:none!important}
@media(hover:none){[data-help]:hover::after{content:none}}

/* the field guide book */
.book-overlay{align-items:center;background:rgba(10,14,20,.72)}
.book{width:min(920px,100%);perspective:1400px;margin:0 auto}
.cover{background:linear-gradient(160deg,#0F1B2D,#17304f);color:#fff;border-radius:6px 18px 18px 6px;padding:44px 28px;text-align:center;box-shadow:inset 12px 0 0 rgba(255,255,255,.08),0 22px 54px rgba(0,0,0,.5);transform-origin:left center;transition:transform .42s ease,opacity .42s ease;max-width:420px;margin:0 auto}
.cover.opening{transform:rotateY(-100deg);opacity:0}
.cover h2{font-size:26px;margin:18px 0 4px}
.cover-sub{opacity:.8;margin:0 0 6px}
.cover .brand{color:#fff}.cover .brand .g{color:#2FD18A}
.cover .btn{margin-top:18px}
.cover-skip{display:block;margin:14px auto 0;color:#BFE9D6!important}
.book.open{background:var(--card);border-radius:12px;padding:16px;border:1px solid var(--line);box-shadow:0 22px 54px rgba(0,0,0,.5)}
.spread{display:grid;grid-template-columns:1fr 1fr;min-height:340px;background:linear-gradient(90deg,transparent 49.7%,var(--line) 50%,transparent 50.3%)}
.spread.turn{animation:turn .35s ease}
@keyframes turn{from{opacity:0;transform:rotateY(14deg) translateX(18px)}to{opacity:1;transform:none}}
.page{padding:18px 24px;font-size:15px;min-width:0}
.page.right ul{margin:0 0 14px;padding-left:20px}.page.right li{margin:0 0 7px}
.remember{background:var(--indbg);border-left:4px solid var(--ind);padding:10px 12px;border-radius:6px;font-size:14px}
.dots{display:flex;gap:6px;justify-content:center;margin:10px 0}
.dots i{width:8px;height:8px;border-radius:50%;background:var(--line)}.dots i.on{background:var(--ind)}
.book-controls{justify-content:space-between}
@media(max-width:700px){.spread{grid-template-columns:1fr;background:none;min-height:0}.page{padding:10px 4px}}

/* the panel tour */
.tour-hl{position:relative;z-index:30;border-radius:14px;box-shadow:0 0 0 4px var(--ind),0 0 0 100vmax rgba(10,14,20,.55)}
.tour-card{position:fixed;left:50%;transform:translateX(-50%);bottom:calc(16px + env(safe-area-inset-bottom));width:min(520px,calc(100vw - 24px));background:var(--card);border:1px solid var(--ind);border-radius:14px;padding:14px;z-index:40;box-shadow:0 12px 40px rgba(0,0,0,.4)}
.tour-card h3{margin:0 0 4px}
@media(prefers-reduced-motion:reduce){.cover,.spread.turn{transition:none;animation:none}}

/* a more realistic desk */
.msg{padding:8px 12px}
.mh{display:flex;gap:6px;align-items:center;flex-wrap:wrap;margin:0 0 2px;font-size:12px}
.mh b{font-size:13px}
.tm{color:var(--sub);margin-left:auto}
.rl{font-size:11px;padding:1px 6px;border-radius:5px;background:var(--page);border:1px solid var(--line);color:var(--sub)}
.rl.r-agent{background:var(--indbg);color:var(--ind);border-color:transparent}
.rl.r-customer{background:var(--ambbg);color:var(--amb);border-color:transparent}
.rl.r-supervisor{background:var(--grnbg);color:var(--grn);border-color:transparent}
.msg.boss{border-left:3px solid var(--grn)}
.msg.system{font-size:13px}
.mail{border:1px solid var(--line);border-radius:10px;padding:8px 12px;margin:0 0 8px;background:var(--card);max-width:96%}
.mail.player{margin-left:auto;background:var(--indbg)}
.mrow{display:flex;gap:10px;font-size:12px;color:var(--sub);border-bottom:1px solid var(--line);padding:2px 0}
.mrow span:first-child{width:52px;flex:none}
.mbody{padding-top:6px;font-size:14px;white-space:pre-wrap;overflow-wrap:anywhere}
.typing{font-size:13px;color:var(--sub)}
.dots{display:inline-flex;gap:3px;margin-left:6px;vertical-align:middle}
.dots i{width:5px;height:5px;border-radius:50%;background:var(--sub);animation:blink 1.2s infinite ease-in-out}
.dots i:nth-child(2){animation-delay:.2s}.dots i:nth-child(3){animation-delay:.4s}
@keyframes blink{0%,80%,100%{opacity:.25}40%{opacity:1}}
.chbar{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin:0 0 8px}
.chip{font-size:12px;padding:2px 8px;border-radius:6px;background:var(--page);border:1px solid var(--line)}
.ch-phone{background:var(--grnbg);color:var(--grn);border-color:transparent}
.ch-email{background:var(--indbg);color:var(--ind);border-color:transparent}
.ringcard{margin:auto;text-align:center;padding:18px}
.phone{width:64px;height:64px;border-radius:50%;background:var(--grnbg);margin:0 auto 10px;display:grid;place-items:center;position:relative}
.phone i{width:26px;height:26px;border-radius:6px;background:var(--grn);display:block;clip-path:polygon(15% 10%,40% 10%,50% 35%,35% 48%,52% 65%,65% 52%,90% 60%,90% 85%,70% 92%,30% 75%,8% 40%)}
.phone.ringing{animation:ring 1.4s infinite}
.phone.ringing::after{content:'';position:absolute;inset:-6px;border-radius:50%;border:2px solid var(--grn);opacity:.5;animation:pulse 1.4s infinite}
@keyframes ring{0%,60%,100%{transform:rotate(0)}10%,30%,50%{transform:rotate(-14deg)}20%,40%{transform:rotate(14deg)}}
@keyframes pulse{0%{transform:scale(.9);opacity:.6}100%{transform:scale(1.3);opacity:0}}
.hist{margin:10px 0 0;padding-top:8px;border-top:1px solid var(--line)}
.histlist{margin:0 0 4px;padding-left:18px;font-size:13px}
.compose.mailbox{align-items:flex-end}
.compose.mailbox textarea{height:96px}
#testbar{position:sticky;top:0;z-index:25}
.testbar{display:flex;gap:10px;align-items:center;justify-content:center;flex-wrap:wrap;background:var(--ink);color:var(--page);padding:5px 10px;font-size:12px}
.testbar .chip{background:#F5C451;color:#1a1300;border:0;font-weight:700}
.testbar .linkbtn{color:#BFE9D6;font-size:12px}
.testfold{background:none;border:1px solid rgba(255,255,255,.35);color:var(--page);border-radius:6px;font-size:11px;padding:1px 8px;cursor:pointer}
.testtag{position:fixed;left:10px;bottom:calc(10px + env(safe-area-inset-bottom));z-index:25;background:var(--ink);color:var(--page);border:0;border-radius:999px;padding:3px 10px;font-size:11px;cursor:pointer;opacity:.7}
@media(prefers-reduced-motion:reduce){.phone.ringing,.phone.ringing::after,.dots i{animation:none}}

/* patch 10: mobile layout, icons, side sheet, record details */
svg.ic{width:18px;height:18px;flex:none;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px}
.row.nowrap{flex-wrap:nowrap}
.between{justify-content:space-between}
.mobonly{display:none}
.btn.toggle{display:none}
.who{min-width:0}
.namebtn{background:none;border:0;padding:0;font-weight:600;font-size:15px;text-align:left;cursor:pointer;color:var(--ink);text-decoration:underline dotted var(--sub);text-underline-offset:3px}
.namebtn:hover{color:var(--ind)}
.worktop .tags{display:flex;gap:6px;flex-wrap:wrap;align-items:center;margin-left:auto}
.hometop{position:relative}
.menu{position:absolute;left:0;top:calc(100% + 6px);z-index:19;width:min(260px,80vw);gap:8px;background:var(--card);border:1px solid var(--line);border-radius:14px;padding:12px;box-shadow:0 12px 32px rgba(0,0,0,.28)}
.scrim{position:fixed;inset:0;background:rgba(10,14,20,.45);z-index:17}
.sheetscrim,.sheethead{display:none}
.side{display:grid;gap:12px;align-content:start;min-width:0}
.rm{grid-template-columns:72px 1fr auto;cursor:pointer;border-radius:8px;padding:7px 6px}
.rm:hover{background:var(--page)}
.rm.on{background:var(--indbg);outline:1px solid var(--ind)}
.detail{border-color:var(--ind)}
.quote{margin:4px 0 8px;padding:8px 10px;border-left:3px solid var(--ind);background:var(--page);border-radius:6px;font-size:14px;overflow-wrap:anywhere}
.compose{align-items:flex-end}
@media(min-width:961px){.work>.leftcol,.work>.side{position:sticky;top:8px;max-height:calc(100dvh - 24px);overflow:auto}}
@media(max-width:600px){
  .mobonly,.btn.toggle{display:inline-flex}
  .menu.mobonly{display:grid}
  .scrim.mobonly{display:block}
  .deskonly{display:none!important}
  .wrap{padding:10px}
  .top{margin:0 0 10px}
  .hometop{flex-wrap:nowrap}
  .btn.iconbtn{flex:0 0 42px;width:42px;min-width:42px;min-height:42px;padding:0}
  .worktop{gap:8px}
  .worktop .lead{flex:1 1 0;min-width:0;gap:8px}
  .worktop .tags{order:3;flex:1 0 100%;margin-left:0}
  .leftcol{padding:10px 12px}
  .collapsible.collapsed{display:none}
  .btn.chev{gap:4px;min-height:34px;padding:4px 10px}
  .chat{height:calc(100dvh - 240px);min-height:420px}
  .log{min-height:0;max-height:none}
  .compose{gap:8px;margin:8px 0}
  .compose textarea{height:46px;padding:11px 16px;border-radius:23px}
  .compose .btn.round{flex:0 0 46px;width:46px;min-width:46px;height:46px;min-height:46px;padding:0;border-radius:50%}
  .compose .btn.round svg.ic{width:20px;height:20px}
  .actions{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:6px}
  .actions .btn{padding:6px 4px;font-size:13px;line-height:1.2;min-height:44px;text-align:center}
  .side:not(.open){display:none}
  .side.open{position:fixed;left:0;right:0;bottom:0;max-height:75dvh;overflow:auto;z-index:19;background:var(--page);padding:12px 12px calc(14px + env(safe-area-inset-bottom));border-radius:18px 18px 0 0;box-shadow:0 -10px 40px rgba(0,0,0,.35)}
  .sheethead{display:flex;justify-content:space-between;align-items:center;position:sticky;top:-12px;z-index:1;background:var(--page);padding:2px 0 6px}
  .sheetscrim{display:block}
  .profilecard{flex-direction:column;align-items:stretch!important}
  .actionpair{display:grid;grid-template-columns:1fr 1fr;gap:8px;width:100%}
  .actionpair .btn{width:100%;flex:none}
}
/* patch 13: the record details stay in view while you scroll the list, and your customer's own records stand out */
.detail{position:sticky;top:0;z-index:3;max-height:45dvh;overflow:auto;box-shadow:0 6px 16px rgba(0,0,0,.12)}
.rm.mine{border-left:3px solid var(--ind);background:var(--indbg)}
.rm .mark{display:block;margin-top:3px;width:fit-content}
/* patch 14: what each message did, under the message */
.fxrow{display:flex;flex-wrap:wrap;gap:4px;margin-top:6px}
.fx{font-size:11px;font-weight:600;padding:2px 8px;border-radius:999px;background:var(--page);border:1px solid var(--line);color:var(--sub)}
.fx.up{background:var(--grnbg);color:var(--grn);border-color:transparent}
.fx.down{background:var(--redbg);color:var(--red);border-color:transparent}
.fx.soft{font-weight:500}
/* patch 15: your goal, and a result that feels like a result */
.goal{background:var(--indbg);border-radius:10px;padding:8px 10px;margin:8px 0}
.goal .lb{margin:0 0 2px;color:var(--ind)}
.goal p:last-child{margin:0;font-size:13px}
.stars{display:flex;gap:6px;font-size:38px;line-height:1;margin:4px 0}
.star{color:var(--line)}
.star.on{color:var(--amb);animation:starpop .45s ease both}
.star.on:nth-child(2){animation-delay:.12s}.star.on:nth-child(3){animation-delay:.24s}
@keyframes starpop{0%{transform:scale(.3);opacity:0}70%{transform:scale(1.25);opacity:1}100%{transform:scale(1)}}
.verdict{margin:0 0 6px;font-weight:700}
details.more{margin-top:12px;border-top:1px solid var(--line);padding-top:8px}
details.more summary{cursor:pointer;font-weight:600;padding:6px 0}
@media(prefers-reduced-motion:reduce){.star.on{animation:none}}
/* patch 16: message box grows, manager has a panel, next star hints */
.compose textarea{max-height:160px}
.chat{position:relative}
.log .jump{position:sticky;bottom:6px;align-self:center;margin-top:auto;border:0;border-radius:999px;padding:6px 14px;background:var(--ind);color:#fff;font-weight:600;box-shadow:0 4px 12px rgba(0,0,0,.2);cursor:pointer}
.leftstack{display:flex;flex-direction:column;gap:12px;min-width:0}
@media(min-width:961px){.work>.leftstack{position:sticky;top:8px;max-height:calc(100dvh - 24px);overflow:auto}.work>.leftstack>.leftcol{position:static;max-height:none;overflow:visible}}
@media(max-width:960px){.leftstack{display:contents}.leftstack>.leftcol{order:0}.work>.chat{order:1}.leftstack>.mgrcard{order:2}.work>.side{order:3}}
.mgrcard{border-left:3px solid var(--line)}
.mgrcard.attn{border-left-color:var(--amb);animation:mgrpulse 1.6s ease 2}
@keyframes mgrpulse{0%,100%{box-shadow:0 0 0 0 rgba(217,119,6,0)}50%{box-shadow:0 0 0 6px rgba(217,119,6,.25)}}
.mgrlog{display:flex;flex-direction:column;gap:6px;margin-top:8px;max-height:240px;overflow:auto}
.mm{font-size:13px;border-radius:10px;padding:7px 9px;background:var(--page)}
.mm.boss{background:var(--ambbg);border-left:3px solid var(--grn)}
.mm .mh{display:flex;justify-content:space-between;gap:6px;margin-bottom:2px}
.mm .tm{color:var(--sub);font-size:12px}
.nextstar{margin-top:12px;padding:10px 12px;border-radius:12px;background:var(--ambbg);animation:nsin .4s ease .5s both}
.nextstar .lb{margin:0 0 4px;color:var(--amb)}
.nextstar.done{background:var(--grnbg)}
.nextstar.done .lb{color:var(--grn)}
@keyframes nsin{from{transform:translateY(8px);opacity:0}to{transform:none;opacity:1}}
@media(prefers-reduced-motion:reduce){.nextstar,.mgrcard.attn{animation:none}}

/* patch 18: action panel */
.actcard{border-left:3px solid var(--line)}
.actcard.attn{border-left-color:var(--grn);animation:mgrpulse 1.6s ease 2}
.actlog{display:flex;flex-direction:column;gap:8px;margin-top:8px;max-height:340px;overflow:auto}
.act{font-size:13px;border-radius:10px;padding:8px 10px;background:var(--page)}
.act.ready{background:var(--grnbg)}
.act.manager{border-left:3px solid var(--amb)}
.act .steps{list-style:none;margin:0;padding:0}
.act .steps li{position:relative;padding:1px 0 1px 18px;color:var(--sub)}
.act .steps li::before{content:"";position:absolute;left:3px;top:7px;width:8px;height:8px;border-radius:50%;border:2px solid var(--line);background:var(--card)}
.act .steps li.done{color:var(--ink)}
.act .steps li.done::before{background:var(--grn);border-color:var(--grn)}
.act .steps li.now{color:var(--ink);font-weight:500}
.act .steps li.now::before{border-color:var(--amb);background:var(--ambbg)}
@media(max-width:960px){.leftstack>.actcard{order:2}}
@media(prefers-reduced-motion:reduce){.actcard.attn{animation:none}}

/* patch 19: Actions tab and full panel */
.ctabs{display:flex;gap:6px;padding:0 0 8px;border-bottom:1px solid var(--line);margin-bottom:8px}
.ctab{flex:1;border:1px solid var(--line);background:var(--card);color:var(--ink);border-radius:10px;padding:8px 10px;font:inherit;font-weight:500;cursor:pointer;display:flex;gap:6px;align-items:center;justify-content:center}
.ctab.on{background:var(--indbg);border-color:var(--ind);color:var(--ind)}
.badge{min-width:20px;height:20px;border-radius:10px;padding:0 6px;font-size:12px;display:inline-flex;align-items:center;justify-content:center}
.badge.go{background:var(--grn);color:var(--onp)}.badge.wait{background:var(--amb);color:var(--onp)}
.bigact{display:none;flex:1;min-height:0;overflow:auto;flex-direction:column;gap:12px}
.chat.showact>.bigact{display:flex}
.chat.showact>:not(.ctabs):not(.bigact){display:none}
.verdict-box{border-radius:12px;padding:12px 14px;border-left:4px solid var(--line);background:var(--page)}
.verdict-box b{font-size:16px}.verdict-box p{margin:4px 0 0;font-size:14px}
.verdict-box.wait{background:var(--ambbg);border-left-color:var(--amb)}
.verdict-box.go{background:var(--grnbg);border-left-color:var(--grn)}
.verdict-box.clear{background:var(--grnbg);border-left-color:var(--grn)}
.biglist{display:flex;flex-direction:column;gap:10px}
.act.big{font-size:14px;padding:12px 14px}
.act.big .steps li{padding:3px 0 3px 20px}
.nextline{margin:8px 0 0;font-weight:600;font-size:13px}
.nextline.w{color:var(--amb)}.nextline.g{color:var(--grn)}

/* patch 20: game landing page, home hub, stage gate, word coach */
.brand.link{cursor:pointer}.brand.link:hover{opacity:.85}
.wrap.land{max-width:1120px;margin:0 auto;padding:12px 16px 40px}
.lhead{display:flex;justify-content:space-between;align-items:center;padding:6px 0 14px}
.btn.ghost{background:transparent}
.hero,.herocard{display:grid;grid-template-columns:1.1fr .9fr;gap:20px;align-items:center;border-radius:24px;padding:28px;background:linear-gradient(135deg,#0B2A22 0%,#0F3D30 55%,#0F7A55 130%);color:#F3F7F5;overflow:hidden}
.herocard{padding:24px}
.hero h1,.herocard h1{color:#fff;font-size:clamp(30px,5.4vw,50px);line-height:1.05}
.hero h1 span{color:#6EE7B0}
.kicker{font-size:13px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:#6EE7B0;margin:0 0 8px}
.lead,.lead2{font-size:16px;color:#CFE3DA;margin:10px 0 16px;max-width:52ch}
.lead2{margin:6px 0 12px}
.cta{gap:10px;margin:6px 0 14px}
.btn.cta1{background:#3FD595;color:#06281D;border-color:#3FD595;font-weight:700;padding:12px 20px;font-size:16px;display:inline-flex;align-items:center;gap:8px;box-shadow:0 6px 0 #1F9E6D;transform:translateY(-3px);transition:transform .08s,box-shadow .08s}
.btn.cta1:hover{filter:brightness(1.05)}
.btn.cta1:active{transform:translateY(0);box-shadow:0 2px 0 #1F9E6D}
.btn.cta2{background:transparent;color:#F3F7F5;border-color:rgba(255,255,255,.35);padding:12px 18px}
.pills{gap:8px}
.pill{display:inline-flex;align-items:center;gap:6px;font-size:13px;padding:6px 10px;border-radius:999px;background:rgba(255,255,255,.1);color:#E6F4EE}
.heroart{min-width:0}.scene{width:100%;height:auto;display:block;filter:drop-shadow(0 14px 24px rgba(0,0,0,.35))}
.heroart.small .scene{max-height:200px}
.band{margin-top:28px}
.band h2,.sect{font-size:20px;margin:0 0 4px}.sect{margin:26px 0 10px}
.worlds{display:grid;grid-template-columns:repeat(auto-fill,minmax(190px,1fr));gap:12px;margin-top:12px}
.world{display:flex;flex-direction:column;align-items:flex-start;gap:4px;text-align:left;background:var(--card);border:1px solid var(--line);border-radius:16px;padding:14px;cursor:pointer;transition:transform .12s,border-color .12s}
.world:hover:not(:disabled){transform:translateY(-3px);border-color:var(--ind)}
.world.soon{opacity:.6;cursor:default}
.wic,.tic,.ric,.sic,.cic,.bic,.oic{display:inline-flex;align-items:center;justify-content:center;flex:none}
.wic{width:46px;height:46px;border-radius:14px;background:var(--indbg);color:var(--ind);margin-bottom:4px}
.wic svg.ic{width:26px;height:26px}
.ladder{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:10px;margin-top:12px;position:relative}
.rung{display:flex;flex-direction:column;align-items:center;gap:2px;text-align:center;background:var(--card);border:1px dashed var(--line);border-radius:16px;padding:12px 6px}
.rung .ric{width:42px;height:42px;border-radius:50%;background:var(--page);color:var(--sub)}
.rung.open,.rung.current{border:2px solid var(--ind);border-style:solid}
.rung.open .ric,.rung.current .ric,.rung.done .ric{background:var(--indbg);color:var(--ind)}
.rung.done{border-style:solid}
.ladder.small .rung{padding:10px 4px}
.loop{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-top:12px}
.step{display:flex;flex-direction:column;gap:4px;background:var(--card);border:1px solid var(--line);border-radius:16px;padding:14px}
.sic{width:40px;height:40px;border-radius:12px;background:var(--ambbg);color:var(--amb);margin-bottom:4px}
.band.hire{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap;background:var(--card);border:1px solid var(--line);border-radius:16px;padding:16px}
.lfoot{display:flex;gap:10px;align-items:center;flex-wrap:wrap;justify-content:center;margin-top:26px}
.authpage{max-width:460px}
/* hub */
.gate .seg,.seg{display:flex;gap:6px}
.seg i{flex:1;height:12px;border-radius:6px;background:rgba(255,255,255,.18)}
.seg i.on{background:#3FD595}
.stage .seg i{background:var(--line)}.stage .seg i.on{background:var(--grn)}
.tiles{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:12px}
.tile{display:flex;flex-direction:column;align-items:flex-start;gap:4px;text-align:left;background:var(--card);border:1px solid var(--line);border-radius:16px;padding:14px;cursor:pointer}
.tile:hover{border-color:var(--ind)}
.tic{width:40px;height:40px;border-radius:12px;background:var(--indbg);color:var(--ind);margin-bottom:4px}
.herocard .sub{color:#CFE3DA}
/* path chooser icons */
.oplabel{display:inline-flex;align-items:center;gap:10px}
.oic{width:34px;height:34px;border-radius:10px;background:var(--indbg);color:var(--ind)}
.opt.on .oic{background:var(--ind);color:var(--onp)}
.opt.soon .oic{background:var(--page);color:var(--sub)}
/* stage gate */
.banner{display:flex;gap:14px;align-items:center;border-radius:16px;padding:14px 16px}
.banner h2{margin:0;font-size:22px}
.bic{width:52px;height:52px;border-radius:50%;background:rgba(255,255,255,.55)}
.bic svg.ic{width:28px;height:28px}
.banner.up{background:var(--ambbg);color:var(--amb)}.banner.ok{background:var(--grnbg);color:var(--grn)}.banner.no{background:var(--redbg);color:var(--red)}
.banner p{color:var(--ink)}
.checks{display:grid;gap:8px}
.chk{display:flex;gap:10px;align-items:center;border-radius:12px;padding:8px 10px;background:var(--page)}
.chk>div{display:flex;flex-direction:column}
.cic{width:30px;height:30px;border-radius:50%}
.chk.y .cic{background:var(--grnbg);color:var(--grn)}.chk.n .cic{background:var(--redbg);color:var(--red)}
/* word coach */
.wclist{display:grid;gap:10px;max-height:52vh;overflow:auto}
.wc{border-radius:12px;padding:10px 12px;background:var(--page);border-left:4px solid var(--amb)}
.wc.polish{border-left-color:var(--line)}
.say{display:inline-block;padding:5px 10px;border-radius:999px;background:var(--grnbg);color:var(--grn);font-size:13px;font-weight:500}
@media(max-width:820px){.hero,.herocard{grid-template-columns:1fr;padding:20px}.heroart{order:-1;max-width:420px}.loop{grid-template-columns:repeat(2,minmax(0,1fr))}.ladder{grid-template-columns:repeat(5,minmax(76px,1fr));overflow-x:auto;padding-bottom:4px}}
@media(max-width:480px){.loop{grid-template-columns:1fr}.btn.cta1,.btn.cta2{flex:1 1 100%;justify-content:center}}
@media(prefers-reduced-motion:reduce){.world,.btn.cta1{transition:none}}


/* patch 19: open chats */
.custcard{padding:10px 12px}
.cq{display:block;width:100%;text-align:left;border:1px solid var(--line);border-radius:10px;padding:7px 9px;background:var(--card);margin-bottom:6px;cursor:pointer;font:inherit;color:inherit}
.cq:hover:not(:disabled){border-color:var(--ind)}
.cq.on{background:var(--indbg);border-color:var(--ind);cursor:default}
.cqtop{display:flex;align-items:center;gap:6px}
.cqtop b{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:13px}
.cqsub{display:flex;align-items:center;gap:8px;margin-top:5px}
.cqsub .bar.mini{flex:1;height:5px}
.dot{background:var(--red);color:#fff;border-radius:999px;font-size:11px;min-width:18px;height:18px;display:inline-flex;align-items:center;justify-content:center;font-weight:700;padding:0 5px}
@media(max-width:960px){.leftstack>.leftcol{order:0}.leftstack>.custcard{order:1}.work>.chat{order:2}.leftstack>.actcard{order:3}.leftstack>.mgrcard{order:4}.work>.side{order:5}}

/* patch 22: avatars */
.av{--s:32px;display:inline-block;flex:0 0 auto;width:var(--s);height:var(--s);border-radius:50%;overflow:hidden;vertical-align:middle;background:var(--card);box-shadow:0 0 0 1px var(--line)}
.av svg{display:block;width:100%;height:100%}
.av .mouth{opacity:0}
.av.talking{animation:avglow 1.1s ease-in-out infinite}
.av.talking .mouth{opacity:1;transform-box:fill-box;transform-origin:center;animation:avtalk .32s ease-in-out infinite alternate}
.av.talking .mouthline{opacity:0}
.av.oncall{box-shadow:0 0 0 3px rgba(31,169,113,.35)}
.av.ringing{animation:avring 1.1s ease-in-out infinite;box-shadow:0 0 0 3px rgba(31,169,113,.45)}
.av.flash{animation:avflash .6s ease}
@keyframes avtalk{from{transform:scaleY(.35)}to{transform:scaleY(1.15)}}
@keyframes avglow{0%,100%{box-shadow:0 0 0 1px var(--line)}50%{box-shadow:0 0 0 3px rgba(31,169,113,.35)}}
@keyframes avflash{0%{transform:scale(1)}30%{transform:scale(1.18)}100%{transform:scale(1)}}
@keyframes avring{0%,100%{transform:rotate(0)}15%{transform:rotate(-8deg)}30%{transform:rotate(8deg)}45%{transform:rotate(-6deg)}60%{transform:rotate(6deg)}75%{transform:rotate(0)}}
.mh .av{margin-right:2px}
.compose .av{align-self:flex-end;margin-bottom:6px}
.msg.typing .av{margin-right:6px}
@media(max-width:600px){.compose .av{display:none}}
@media(prefers-reduced-motion:reduce){.av.talking,.av.ringing,.av.flash{animation:none}.av.talking .mouth{animation:none;transform:none}}

/* ----- patch 23: course director academy ----- */
.ac-overlay{padding:0;align-items:stretch;z-index:9;background:rgba(8,12,20,.72)}
.ac-overlay [hidden]{display:none!important}
.ac-shell{overflow:hidden;display:flex;flex-direction:column;width:100%;max-width:1100px;margin:0 auto;height:100dvh;background:var(--page);border-left:1px solid var(--line);border-right:1px solid var(--line)}
.ac-head{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;padding:10px 14px;background:#0f1b2d;color:#e8ebf0;border-bottom:3px solid #c9a227}
.ac-head .sub{color:#9aa5b4}
.ac-logo{display:grid;place-items:center;width:36px;height:36px;border-radius:10px;background:#c9a227;color:#0f1b2d}
.ac-logo .ic{width:20px;height:20px;stroke:currentColor;fill:none;stroke-width:2}
.ac-head .btn{background:transparent;color:#e8ebf0;border-color:#3a4658}
.ac-hud{min-width:160px;flex:0 1 220px}.ac-hud b{color:#c9a227}
.ac-xp{height:8px;border-radius:4px;background:#26324a;overflow:hidden;margin-top:4px}.ac-xp i{display:block;height:8px;background:linear-gradient(90deg,#c9a227,#f2d36b);transition:width .5s ease}
.ac-body{flex:1;min-height:0;display:grid;grid-template-columns:300px 1fr;grid-template-rows:minmax(0,1fr)}
.ac-office{background:var(--card);border-right:1px solid var(--line);overflow:auto;display:flex;flex-direction:column}
.ac-room{height:120px;flex:0 0 auto;overflow:hidden}.ac-room svg{display:block;width:100%;height:100%}
.ac-dir{display:flex;gap:12px;align-items:flex-end;padding:0 14px 8px;position:relative}.ac-dir .av{margin-top:-46px}
.ac-dir .av{box-shadow:0 0 0 3px var(--card),0 6px 16px rgba(0,0,0,.35)}
.ac-map{padding:6px 14px;display:grid;gap:4px}
.ac-node{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--sub);padding:4px 6px;border-radius:8px}
.ac-nic{display:grid;place-items:center;width:24px;height:24px;border-radius:50%;background:var(--page);border:1px solid var(--line)}
.ac-nic .ic{width:14px;height:14px;stroke:currentColor;fill:none;stroke-width:2}
.ac-node.done{color:var(--grn)}.ac-node.done .ac-nic{background:var(--grnbg);border-color:transparent}
.ac-node.now{background:var(--indbg);color:var(--ink);font-weight:600}
.ac-note{padding:8px 14px 14px;margin-top:auto;font-size:12px}
.ac-main{display:flex;flex-direction:column;min-height:0;min-width:0;overflow:hidden}
.ac-log{flex:1 1 auto;min-height:120px;overflow:auto;padding:14px;display:flex;flex-direction:column;gap:10px}
.ac-msg{display:flex;gap:8px;align-items:flex-end;max-width:92%}
.ac-msg.me{align-self:flex-end}
.ac-bub{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:8px 12px;min-width:0;cursor:default}
.ac-msg.dir .ac-bub{border-left:3px solid #c9a227}
.ac-msg.cust .ac-bub{background:var(--ambbg);border-color:transparent}
.ac-msg.me .ac-bub{background:var(--indbg);border-color:transparent}
.ac-who{font-size:12px;color:var(--sub);font-weight:600}
.ac-bub p{margin:2px 0 0;overflow-wrap:anywhere}
.ac-read{margin-top:6px;padding:6px 8px;border-radius:8px;font-size:12px;background:var(--page)}
.ac-read.good{background:var(--grnbg);color:var(--grn)}.ac-read.bad{background:var(--redbg);color:var(--red)}.ac-read.mid{background:var(--ambbg);color:var(--amb)}
.ac-try{display:block;margin-top:2px;color:var(--ink)}
.ac-stage{flex:0 0 auto;max-height:48%;overflow:auto;padding:0 14px 10px}
.ac-acts{margin-top:10px}.ac-acts:empty{margin:0}
.ac-board{background:var(--card);border:1px solid var(--line);border-top:3px solid #c9a227;border-radius:12px;padding:12px 14px}
.ac-board h3{margin:0 0 6px}.ac-board ul{margin:6px 0;padding-left:20px}.ac-board li{margin:3px 0}
.ac-choices{display:flex;gap:8px;flex-wrap:wrap}
.ac-choices .btn{flex-direction:column;align-items:flex-start;gap:0;text-align:left}.ac-choices .btn small{color:var(--sub);font-weight:400}.ac-choices .btn.p small{color:inherit;opacity:.85}
.ac-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:10px}
.ac-st{display:flex;flex-direction:column;gap:2px;align-items:flex-start;text-align:left;background:var(--card);border:1px solid var(--line);border-radius:14px;padding:12px;cursor:pointer;transition:transform .15s,border-color .15s}
.ac-st:hover{transform:translateY(-2px);border-color:#c9a227}.ac-st.done{border-color:var(--grn)}
.ac-stic{display:grid;place-items:center;width:34px;height:34px;border-radius:10px;background:#0f1b2d;color:#c9a227;margin-bottom:4px}
.ac-stic .ic{width:18px;height:18px;stroke:currentColor;fill:none;stroke-width:2}
.ac-clear{grid-column:1/-1;justify-self:start;font-size:12px}
.ac-opts{display:grid;gap:8px}
.ac-opt{display:flex;gap:10px;align-items:flex-start;text-align:left;background:var(--card);border:1px solid var(--line);border-radius:12px;padding:10px 12px;cursor:pointer}
.ac-opt:hover{border-color:#c9a227}.ac-opt b{flex:0 0 24px;height:24px;border-radius:50%;display:grid;place-items:center;background:var(--page);font-size:12px}
.ac-reveal{display:grid;gap:8px}
.ac-rank{border:1px solid var(--line);border-left-width:4px;border-radius:10px;padding:8px 10px;background:var(--card)}
.ac-rank.s3{border-left-color:var(--grn)}.ac-rank.s2{border-left-color:#7fb069}.ac-rank.s1{border-left-color:var(--amb)}.ac-rank.s0{border-left-color:var(--red)}
.ac-rank.mine{outline:2px solid var(--ind)}.ac-rank p{margin:2px 0}.ac-q{font-size:14px}
.ac-lesson{background:var(--indbg);border-radius:10px;padding:8px 10px;margin:0}
.ac-scene{display:flex;gap:12px;align-items:center;background:var(--ambbg);border-radius:12px;padding:10px 12px;position:relative}
.ac-reminder{position:absolute;right:12px;bottom:6px;margin:0;font-size:11px}
.ac-likert h3{margin:2px 0 10px}
.ac-scale{display:grid;grid-template-columns:repeat(5,1fr);gap:6px}.ac-scale .btn{flex-direction:column;gap:0;padding:6px 2px}.ac-scale small{font-size:11px;color:var(--sub);text-align:center}
.ac-trait{margin:10px 0}.ac-trait p{margin:4px 0 0}
.ac-meter{height:8px;border-radius:4px;background:var(--page);margin-top:4px;overflow:hidden}.ac-meter i{display:block;height:8px;background:var(--ind)}
.ac-compose{padding:8px 14px 12px;border-top:1px solid var(--line);background:var(--card)}
.ac-ta{flex:1 1 0;min-width:0;resize:none;padding:10px;border:1px solid var(--line);border-radius:var(--r);background:var(--card);color:var(--ink);font:inherit;max-height:140px}
.ac-hint{margin:4px 0 0;min-height:18px}
.ac-mic.on{background:var(--redbg);color:var(--red);border-color:var(--red);animation:pulse 1.4s infinite}
.ac-invite{z-index:11}.ac-invite .modal{max-width:560px;border-top:4px solid #c9a227}.ac-inv-text{margin:0;min-height:5.5em}
.ac-card{border-left:4px solid #c9a227}
@media(max-width:760px){
  .ac-head{padding:8px 10px;flex-wrap:nowrap}.ac-head .row p{display:none}.ac-head .btn span{display:none}.ac-head .btn{padding:8px 10px;min-width:40px}
  .ac-hud{flex:1 1 auto;min-width:0}
  .ac-body{grid-template-columns:minmax(0,1fr);grid-template-rows:auto minmax(0,1fr)}.ac-office,.ac-map{min-width:0;max-width:100%}
  .ac-office{border-right:0;border-bottom:1px solid var(--line);overflow:visible}
  .ac-room{display:none}.ac-dir{padding:8px 12px 2px;align-items:center}.ac-dir .av{--s:44px!important;margin-top:0;box-shadow:0 0 0 2px #c9a227}
  .ac-dir p{font-size:12px}
  .ac-map{grid-auto-flow:column;grid-auto-columns:max-content;overflow:auto;padding:4px 12px 8px}.ac-node span:last-child{white-space:nowrap}
  .ac-note{display:none}.ac-msg{max-width:100%}.ac-stage{max-height:44%;padding:0 10px 8px}.ac-log{padding:10px}
  .ac-scene .av{--s:56px!important}.ac-reminder{position:static;display:block}.ac-scene{flex-wrap:wrap}
  .ac-scale{gap:4px}.ac-scale small{font-size:10px}
}
@media(prefers-reduced-motion:reduce){.ac-st,.ac-xp i{transition:none}.ac-mic.on{animation:none}}
.ac-think{display:flex;gap:4px;align-items:center;padding:10px 14px}
.ac-think span{width:7px;height:7px;border-radius:50%;background:var(--sub);opacity:.35;animation:acdot 1.1s infinite}
.ac-think span:nth-child(2){animation-delay:.18s}.ac-think span:nth-child(3){animation-delay:.36s}
@keyframes acdot{0%,80%,100%{opacity:.25;transform:translateY(0)}40%{opacity:1;transform:translateY(-3px)}}
.ac-hud .tag{margin-left:6px;vertical-align:middle;font-size:11px}
@media(prefers-reduced-motion:reduce){.ac-think span{animation:none;opacity:.6}}

/* patch 25: the home hub as a game status screen */
:root{--gold:#F5B63D}
.lvlrow{display:flex;align-items:center;gap:12px;margin:0 0 10px}
.lvlbadge{display:grid;place-items:center;width:58px;height:58px;border-radius:50%;background:radial-gradient(circle at 30% 25%,#FFD87A,#E89B12);color:#3A2500;box-shadow:0 0 0 4px rgba(245,182,61,.28),0 8px 18px rgba(0,0,0,.35);line-height:1;flex:none}
.lvlbadge small{font-size:9px;font-weight:800;letter-spacing:.12em;margin-bottom:-2px}
.lvlbadge b{font-size:24px;font-weight:800}
.meterhead{color:#fff;font-size:15px;margin:0 0 6px}
.meterhead b{color:var(--gold);font-size:18px}
.gate .seg i{height:16px;border-radius:8px}
.gate .seg i.on{background:linear-gradient(90deg,#3FD595,#9CF0C8);box-shadow:0 0 12px rgba(63,213,149,.6)}
.herocard .heroart{position:relative}
.herocard .heroart::before{content:'';position:absolute;inset:8% 4%;background:radial-gradient(closest-side,rgba(63,213,149,.35),transparent);filter:blur(6px);z-index:0}
.herocard .heroart .scene{position:relative;z-index:1}
.herocard .heroart.small .scene{max-height:250px}
.deskstrip{margin-top:14px;background:var(--card);border:1px solid var(--line);border-radius:16px;padding:14px}
.dsgrid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}
.dsc{display:flex;flex-direction:column;gap:2px;background:var(--page);border-radius:12px;padding:10px 12px}
.dsv{font-size:26px;font-weight:800;line-height:1.1}
.dsl{font-size:12px;font-weight:600;color:var(--sub);text-transform:uppercase;letter-spacing:.05em}
.stars3{font-size:24px;letter-spacing:2px;line-height:1.1}
.stars3 span{color:var(--line)}
.stars3 span.on{color:var(--gold)}
.rung.current{border-color:var(--gold);box-shadow:0 0 0 4px rgba(245,182,61,.25),0 10px 22px rgba(0,0,0,.08)}
.rung.current .ric{background:linear-gradient(135deg,#FFD87A,#E89B12);color:#3A2500}
.rung.done .ric{background:var(--grnbg);color:var(--grn)}
.rung.coming_soon,.rung.locked{opacity:.65}
.rung .tag{margin-top:4px;font-size:11px}
.world.mine{border:2px solid var(--gold);box-shadow:0 0 0 4px rgba(245,182,61,.18)}
@media(max-width:600px){.dsgrid{grid-template-columns:repeat(2,minmax(0,1fr))}.lvlbadge{width:50px;height:50px}.lvlbadge b{font-size:20px}}

/* patch 26: records that fit, documents in the chat, and what the customer asked for */
.rm.rec{display:block;grid-template-columns:none}
.rm.rec .rtop{display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.rm.rec .rtop b{margin-right:auto}
.rm.rec .rtext{display:block;margin-top:4px;overflow-wrap:anywhere;line-height:1.4}
.rm.rec .mark{display:inline-block;margin:0}
.docmsg{background:none;border:0;padding:4px 0}
.doccard{border:1px solid var(--line);border-left:4px solid var(--grn);border-radius:10px;background:var(--card);padding:10px 12px;max-width:420px}
.doccard.confirmation{border-left-color:var(--ind)}
.dochead{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-bottom:4px}
.docline{margin:0 0 2px;font-size:13px;overflow-wrap:anywhere}
.asksrow{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin:6px 0}
.askchip{cursor:pointer;background:var(--indbg);color:var(--ind);border:1px solid var(--ind);font-weight:600}
.askchip.firm{background:#fdeceb;border-color:#d4574b;color:#a32a1f}
.forline{margin:0 0 4px}

/* patch 27: the manager chat and approvals */
.mm.me{background:var(--indbg);border-left:3px solid var(--ind)}
.mgrask{display:flex;gap:6px;margin-top:8px}
.mgrask input{flex:1;min-width:0}
.apcard{border:1px solid var(--line);border-left:4px solid var(--amb);border-radius:10px;background:var(--card);padding:9px 10px;margin-top:8px}
.apcard.used{border-left-color:var(--grn)}
.apbanner{display:flex;gap:8px;align-items:center;justify-content:space-between;flex-wrap:wrap;background:var(--ambbg);border:1px solid var(--amb);border-radius:10px;padding:6px 10px;margin:6px 0;font-size:13px}

/* patch 28: the owner desk, the consent box, and the footer links */
.owner{max-width:900px}
.otabs{display:flex;gap:6px;overflow-x:auto;margin:10px 0;padding-bottom:4px}
.otab{flex:none;border:1px solid var(--line);background:var(--card);color:var(--ink);border-radius:999px;padding:8px 14px;font:inherit;font-weight:500;cursor:pointer}
.otab.on{background:var(--indbg);border-color:var(--ind);color:var(--ind)}
.tiles{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:10px}
.tile{border:1px solid var(--line);border-radius:12px;background:var(--card);padding:10px 12px}
.tile.warm{border-color:var(--amb);background:var(--ambbg)}
.tile.good{border-color:var(--grn)}
.tile.bad{border-color:#d4574b;background:#fdeceb}
.tilev{margin:2px 0;font-size:24px;font-weight:700}
.chiprow{display:flex;gap:6px;flex-wrap:wrap;margin:0 0 8px}
.fchip{border:1px solid var(--line);background:var(--card);color:var(--ink);border-radius:999px;padding:6px 12px;font:inherit;cursor:pointer}
.fchip.on{background:var(--indbg);border-color:var(--ind);color:var(--ind);font-weight:600}
.frow{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 0;border-top:1px solid var(--line)}
.ftext{min-width:0;flex:1}
.switch{flex:none;width:50px;height:28px;border-radius:999px;border:0;background:#c9ced6;position:relative;cursor:pointer;transition:background .15s}
.switch::after{content:'';position:absolute;top:3px;left:3px;width:22px;height:22px;border-radius:50%;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.3);transition:left .15s}
.switch[aria-checked=true]{background:var(--grn)}
.switch[aria-checked=true]::after{left:25px}
.switch:disabled{opacity:.45;cursor:not-allowed}
.switch:focus-visible,.segb:focus-visible,.fchip:focus-visible,.otab:focus-visible{outline:3px solid var(--ind);outline-offset:2px}
.seg{display:flex;gap:4px;flex-wrap:wrap;justify-content:flex-end}
.segb{border:1px solid var(--line);background:var(--card);color:var(--ink);border-radius:8px;padding:6px 10px;font:inherit;cursor:pointer}
.segb.on{background:var(--ind);border-color:var(--ind);color:#fff;font-weight:600}
.prow{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:8px}
.ptext{min-width:0;flex:1;overflow-wrap:anywhere}
.codetxt{font-size:18px;letter-spacing:.06em;font-variant-numeric:tabular-nums}
.consent{display:flex;gap:8px;align-items:flex-start;margin:10px 0;font-size:14px}
.consent input{margin-top:3px}
.legalbar{display:flex;gap:16px;justify-content:center;flex-wrap:wrap;padding:14px 12px calc(14px + env(safe-area-inset-bottom));font-size:13px}
.legalbar a{color:var(--sub)}
body[data-view=work] .legalbar{display:none}
.legalpage{max-width:760px;margin:0 auto;padding:20px 16px 60px;line-height:1.6}
.legalpage h1{margin:12px 0 4px}
.legalpage h2{margin:26px 0 6px;font-size:20px}
.legalpage p,.legalpage li{font-size:16px}
.legalpage .draft{background:var(--ambbg);border:1px solid var(--amb);border-radius:10px;padding:10px 12px;font-size:14px}
.legalpage nav{display:flex;gap:14px;flex-wrap:wrap;margin:6px 0 14px}

/* patch 30: a calmer phone screen */
@media(max-width:960px){
  .side.open{display:block}
  .side.open>*+*{margin-top:12px}
  .side.open .sheethead{margin-bottom:0;padding:6px 0 8px;box-shadow:0 8px 8px -8px rgba(0,0,0,.35)}
}
.foldbar{display:flex;align-items:center;gap:10px;width:100%;text-align:left;font:inherit;color:inherit;cursor:pointer;padding:10px 12px;min-height:46px}
.foldbar .foldtitle{font-weight:600;flex:none}
.foldbar .foldsum{flex:1;min-width:0;color:var(--sub);font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.foldbar.attn{border-color:var(--amb)}
.chev{width:9px;height:9px;border-right:2px solid var(--sub);border-bottom:2px solid var(--sub);transform:rotate(45deg);flex:none;margin:0 4px 3px 0}
.foldhide{display:flex;justify-content:flex-end;align-items:center;gap:8px;width:100%;background:none;border:0;color:var(--sub);font:inherit;font-size:13px;cursor:pointer;padding:0 0 6px}
.foldhide .chev{transform:rotate(-135deg);margin:3px 4px 0 0}
.rung.more{cursor:pointer;justify-content:center;border-style:solid;font:inherit;color:inherit}
.ladder.foldl{grid-template-columns:repeat(3,minmax(0,1fr))}
@media(max-width:700px){
  .ac-card .acrow.row{flex-wrap:wrap}
  .ac-card .acrow>div{flex:1 1 calc(100% - 90px);min-width:0}
  .ac-card .acrow>.tag{order:3}
  .ac-card .acrow>.btn{order:4;width:100%;justify-content:center}
  .ladder.foldl{grid-template-columns:repeat(3,minmax(0,1fr))}
}

/* patch 31: the Web3 workplace, and step by step timelines */
.tline{list-style:none;margin:0 0 10px;padding:0 0 0 4px;position:relative}
.tline li{display:flex;align-items:center;gap:10px;padding:5px 0;font-size:13px;position:relative;color:var(--sub)}
.tline li::before{content:'';position:absolute;left:5px;top:-10px;bottom:50%;width:2px;background:var(--line)}
.tline li:first-child::before{display:none}
.tline .dot{width:12px;height:12px;border-radius:50%;border:2px solid var(--line);background:var(--card);flex:none;position:relative;z-index:1}
.tline li.done{color:var(--ink)}.tline li.done .dot{background:var(--grn);border-color:var(--grn)}
.tline li.done::before,.tline li.now::before{background:var(--grn)}
.tline li.now{color:var(--ink);font-weight:600}.tline li.now .dot{border-color:var(--amb);background:var(--ambbg);box-shadow:0 0 0 4px rgba(245,182,61,.25)}
.tline .tl{flex:1;min-width:0}
body[data-world="web3"]{--ind:#6D4AFF;--indbg:#EEE9FF}
@media(prefers-color-scheme:dark){body[data-world="web3"]{--ind:#A18DFF;--indbg:#2A2350}}
body[data-world="web3"] .rm .rtop b,body[data-world="web3"] .detail .lb+.row+p,body[data-world="web3"] .codetxt{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;letter-spacing:.01em}
body[data-world="web3"] .top{border-bottom:2px solid transparent;border-image:linear-gradient(90deg,#6D4AFF,#12C2E9) 1}

/* patch 32: the logistics workplace */
body[data-world="logistics"]{--ind:#0B63B6;--indbg:#E6F1FB}
@media(prefers-color-scheme:dark){body[data-world="logistics"]{--ind:#62AEF2;--indbg:#14304D}}
body[data-world="logistics"] .top{border-bottom:2px solid transparent;border-image:linear-gradient(90deg,#F59E0B,#0B63B6) 1}
body[data-world="logistics"] .rm .rtop b{letter-spacing:.04em;font-variant-numeric:tabular-nums}

/* patch 33: the hiring workspace */
.hrwrap{max-width:1100px}
.hrshell{display:grid;grid-template-columns:200px minmax(0,1fr);gap:18px;align-items:start}
.hrnav{display:flex;flex-direction:column;gap:4px;position:sticky;top:12px}
.hrnavb{text-align:left;border:0;background:none;color:var(--ink);font:inherit;padding:10px 12px;border-radius:10px;cursor:pointer}
.hrnavb:hover{background:var(--indbg)}
.hrnavb.on{background:var(--indbg);color:var(--ind);font-weight:600}
.hrnavb:focus-visible{outline:3px solid var(--ind);outline-offset:2px}
.hrmain{min-width:0}
.hrtitle{margin:0 0 12px}
.hrgrid{display:grid;gap:12px}
.htablewrap{overflow-x:auto}
.htable{width:100%;border-collapse:collapse;font-size:14px}
.htable th{text-align:left;font-weight:600;color:var(--sub);padding:8px 8px;border-bottom:1px solid var(--line);font-size:12px;white-space:nowrap}
.htable td{padding:9px 8px;border-bottom:1px solid var(--line);vertical-align:middle}
.htable td.best{font-weight:700;color:var(--grn)}
.emailprev{border:1px solid var(--line);border-radius:10px;background:var(--page);padding:10px 12px;font-size:13px;white-space:pre-wrap;overflow-wrap:anywhere;margin-top:8px}
@media(max-width:800px){.hrshell{grid-template-columns:1fr}.hrnav{flex-direction:row;overflow-x:auto;position:static}.hrnavb{white-space:nowrap}}
/* hiring-entry-point */
.hrprev{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:8px;margin-top:8px}